FAQ
You want to know more about our products? On this page we try to answer your questions. Here you can get practical information about the process and functionality, as well as booking our tours and games.
Immediately after purchase, you’ll receive an email with all the important information about your tour and access to our online gallery (link + PIN code). This allows you to download all the photos and videos you take during the game – a great memory of your Vienna adventure!
You get access to your game immediately after purchase! If you don’t see the email, please check your spam/junk folder. You have one year to start the game.
All you need is a smartphone or tablet with:
- a fully charged battery
- mobile internet connection
- enabled GPS (location services)
- our “Interactive Tours” app
You’ll receive the app download link via email after your purchase.
Yes. Simply download the Interactive Tours app, enter a username, and click on “Test Event Vienna” to try out a few stations for free before purchasing.
Unfortunately, urchased games or tours are non-refundable.
In addition to the Interactive Tours app, you’ll need the access data, which you’ll automatically receive via email after purchase. Use this to log into the app and start your tour.
Our tours and games are GPS-based – meaning you need to be within approximately 30 meters of the respective location for the next task to unlock. Playing remotely is not possible!
The pure playing time (excluding breaks) ranges from 1 to 4 hours, depending on the tour. The exact duration is listed in the description of each game or tour.
You can start the game flexibly and pause at any time – even over several days. From the first start, you have 90 days to complete the tour before it automatically resets.
The starting point is specified in the description on each product page. For example, the “Vienna for Explorers” tour starts in the 1st district – but you can begin flexibly, e.g., at the subway stations Stephansplatz, Schwedenplatz, Schottentor, or Karlsplatz.
All our Vienna tours take place within the 1st district, with tasks distributed across multiple stations.
Our tours and games are currently available in German and English.
You can easily select the language in the app under the menu item “Language” – and change it at any time during the game if needed.
There are many different and varied tasks and experiences: photos and videos, multiple-choice, open questions, QR codes, augmented reality, creative tasks, and more.
For anyone who enjoys active and playful exploration. Whether as a pair or in a small group, everything is designed for fun and experience – flexible, spontaneous, and individual. Movement is also according to your preference.
Yes, definitely! We recommend 1–3 people per smartphone or 3–5 people per tablet.
A single purchased game can only be actively used on one device. If you log in on another device with the same access data during the game, the game progress is transferred, but the original device is automatically logged out.
If you want to play with multiple teams, either together or competitively, simply purchase a separate game or ticket for each team. This way, each team can start with its own device and complete the tour independently.
For larger groups, team events, or individual requests, feel free to contact our event agency directly: www.himbeere.at
We assume no liability for damage to smartphones, tablets, or personal belongings, nor for accidents or similar incidents during the use of our products.
- Ensure your device is fully charged before the game.
- Wear comfortable shoes and weather-appropriate clothing – suitable for the season.
- Be cautious and attentive, especially in traffic.
After starting the game, you’ll receive an email with a link and PIN code to your personal gallery. There, you can download all the photos and videos taken during the game at any time.
For data protection reasons, all data, photos, and videos are permanently deleted 90 days after the game starts!