All you need to play or take a tour is a smartphone or tablet with a charged battery and mobile internet connection, active device location (GPS), as well as our game app "Interactive Tours". You will receive the link to the app by email after purchasing a game.

FAQs - Interactive Tours

Q: WHO ARE OUR TOURS & GAMES MADE FOR?

For all those who like to actively and playfully go on a journey of discovery. Whether in pairs or small groups, everything is fun and exciting, flexible, spontaneous and individual. Movement is also at your own choice.

Q: WHAT DO I GET FOR MY BOOKING AND WHEN?

You will receive all the information about the process by e-mail directly after the purchase. With the booking and purchase of a tour you will also receive a link + PIN code to our gallery. There you can later download the photos / videos you have taken.

Q: HOW DO OUR PRODUCTS WORK?

In addition to our "Interactive Tours" app, you will need the access data sent to you, which you will automatically receive by e-mail after purchasing a product. Our tours and most of the games are GPS-linked. The tours are designed in such a way that you always have to approach a GPS position within 30 metres with your smartphone/tablet in order to be able to unlock the task behind it. This means that you can really only play at the location for which the tour/game was purchased. Playing at a distance is not possible!

Q: WHERE DOES THE TOUR START, WHERE DOES THE GAME TAKE PLACE?

On the page of each of our products you will find the starting point in the description. For example, for the tour "Vienna for Explorers" the starting point is in the 1st district in Vienna. Our tasks are distributed throughout the entire district, so you can start the game anywhere (e.g. at the underground stations Stephansplatz, Schwedenplatz, Schottentor, Karlsplatz). All our Vienna tours take place within the 1st district.

Q: I HAVE BOUGHT A TOUR / A GAME, WHEN CAN I PLAY?

You get access to the game immediately after purchase! Buy the game - install the "Interactive Tours" app - start the game! If you do not receive an email immediately, remember to check your spam/junk mail. If there are any problems, please feel free to contact us.